Returns/Exchanges

By completing a purchase on our website, you agree you have read the following terms. 

Returns

I want you to love your item(s) just as much as I have loved making it! If for some reason you are not satisfied with your purchase, I gladly accept returns within 30 days of purchase. You are responsible for paying the shipping cost when returning the item to us. Once I have received the item back, I will refund your original form of payment within 3-5 business days.

If you are wishing to do a return, the item must be in its original form of packaging with the tag still attached. In addition, the item(s) must be unworn, unaltered, free of perfumes or dye. PLEASE carefully package your item(s) before shipping back to us!

Exchanges

We allow exchanges within 30 days of purchase. If you would like to exchange your item, the item must be in original condition with original tags and packaging. You are responsible for shipping the item back. Please send me an email at chestertonjewelry@gmail.com with the item of the necklace/bracelet you would like to exchange your item for. Once I have received your item, please allow 3-5 business days for processing. I will issue you a tracking number once your exchange ships.  

Special Orders

I have a variety of beads and pendants and I can always make something specific for you. Special orders must be paid for in advance. No returns may be accepted on special orders unless otherwise notified. 

Broken or Damaged Items

Please inspect your item carefully upon receiving it. I will gladly repair your item if it breaks for free. You are responsible for the shipping cost when shipping your item to us. We will cover the shipping cost when returning your repair to you. Please contact me at chestertonjewelry@gmail.com for the correct address. 

Disclaimer

Chesterton Jewelry is handmade which makes it susceptible to breaking easily. Your piece of jewelry is handcrafted and designed with the utmost love and care. Although these pieces are beautiful, they are extremely delicate so handle with care.